FAQ
Orders & Shipping
Q: How can I place an order?
A: Simply browse our collection, add your desired items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
Q: How long does shipping take?
A: For domestic orders, delivery typically takes 3–7 business days. International shipping may take 7–21 business days, depending on the destination.
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor its progress.
Returns & Exchanges
Q: What is your return policy?
A: At ALAYRA JEWELS, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return or exchange items. Please check our return policy page for more information.
Q: Are there fees for returns?
A: Customers are responsible for shipping costs.
Jewelry Materials
Q: What materials do you use?
A: Our jewelry is made with sterling silver 925, a high-quality silver alloy that is both durable and stylish. We use Cubic Zirconia (CZ) stones for their stunning diamond-like sparkle, and many of our pieces are finished with 18k gold plating for a touch of luxury. These materials combine beauty, quality, and affordability to create timeless designs.
Q: What does CZ mean?
A: CZ stands for Cubic Zirconia, a lab-created gemstone that looks just like a diamond. It’s brilliant, durable, and perfect for creating elegant jewelry without the high cost of real diamonds.
Q: Are your materials hypoallergenic?
A: Yes! Our sterling silver 925 is nickel-free and hypoallergenic, so it’s safe for sensitive skin. The 18k gold plating also adds a smooth, protective layer to prevent irritation.
Q: Are your materials ethically sourced?
A: Yes, we care about ethical practices. Our sterling silver and CZ stones are responsibly sourced, so you can wear our jewelry with confidence.
Q: How do you ensure quality?
A: We carefully select sterling silver 925 for its durability and shine, use precision-cut CZ stones for maximum brilliance, and apply 18k gold plating to ensure a beautiful, lasting finish. Every piece is thoroughly inspected before it’s shipped to you.
Q: Does a higher carat or karat make a ring more expensive?
A: Not necessarily. While a larger carat weight (gemstones) or higher karat gold may be part of the equation, the price of a ring also depends on the design, craftsmanship, and materials used. For example, a large cubic zirconia may look similar to a diamond but is much more affordable. Gold-plated rings, even with high karat gold, can be more affordable than solid gold rings.
Q: What factors affect the price of a ring?
A: The price of a ring depends on several factors, including the materials (gold purity, gemstone type), the complexity of the design, the brand, and whether it’s handmade or mass-produced. High-quality gemstones, intricate designs, and luxury brands can increase the price, but it’s not always about the carat or karat alone.
Jewelry Care
Q: How should I care for my jewelry?
A: To keep your jewelry looking its best, avoid exposure to water, perfume, and harsh chemicals. Store your pieces in a dry, cool place, preferably in the pouch or box provided.
Q: Is your jewelry hypoallergenic?
A: Yes, our jewelry is crafted with high-quality, hypoallergenic materials to minimize the risk of irritation.
Q: Can I wear my jewelry in water?
A: Yes, our jewelry is tarnish-resistant & water-safe, however we always recommend removing your jewelry before swimming, showering, or exercising to preserve its finish and longevity.
Q: Does the gold plating wear off?
A: All jewelry has a limited lifespan,except for solid gold. It’s natural for gold-plated rings to wear off over time,but with proper care,you can enjoy to wear them for a long time.
Contact Us
Q: How can I reach your customer service team?
A: You can contact us via email at support@alayra.be or through our Contact Us page. We aim to respond within 24–48 hours.
Q: What are your customer service hours?
A: Our team is available Monday–Friday from 9 AM to 6 PM, Brussels timezone.
If you have additional questions or need assistance, don’t hesitate to reach out. Thank you for choosing Alayra Jewels!